Auto-recharge

Auto-recharge keeps your workspace topped up automatically, so your agents never pause for a low balance. Set it up under Settings → Billing.

Turning it on#

1. Save a card — choose Save a card and complete the secure setup.
2. Set your amounts — pick:
   • Recharge when below — the balance that triggers a top-up (minimum $5).
   • Add this much — how much to add each time (minimum $20; it must be more than your trigger so one recharge clears it).
3. Choose Turn on.

From then on, whenever your balance drops below your trigger, we charge your saved card for the top-up amount and add the credit automatically.

If a charge needs attention#

• If your bank asks you to confirm the payment (a security check), you'll get a banner and an email with a link to finish it.
• If a card is declined, you'll see a banner asking you to update it. Auto- recharge resumes once a charge succeeds.

Turning it off#

Open Settings → Billing and choose Turn off under Auto-recharge. You can still top up manually at any time.